Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Velora. The terms “we”, “us” and “our” refer to Velora. Velora operates this online store and website, including the related information, content, features, products and services offered through it (the “Services”). Our online store is powered by Shopify.
By accessing, browsing or purchasing from our website, you agree to these Terms of Service, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, Legal Notice and any other policies displayed on our website.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our Services.
SECTION 1 – ONLINE STORE AND ACCOUNTS
You must be legally capable of entering into a purchase contract under the laws applicable to you.
When placing an order or creating an account, you agree to provide accurate, current and complete information. You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.
You may not use our products, website or Services for any illegal or unauthorized purpose.
SECTION 2 – PRODUCTS
We make every reasonable effort to display and describe our products as accurately as possible. However, colours and appearance may vary slightly depending on your device, screen settings or photography.
Product descriptions, prices and availability may be updated or changed without prior notice.
We reserve the right to discontinue products or limit quantities where reasonably necessary.
SECTION 3 – ORDERS
By placing an order, you are making an offer to purchase the selected products.
An order is considered accepted once we confirm it and payment has been successfully processed.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of pricing errors, suspected fraud, product unavailability or incorrect information.
If an order is cancelled after payment has been taken, the applicable amount will be refunded to the original payment method.
Returns and refunds are governed by our Return and Refund Policy and applicable consumer law.
SECTION 4 – PRICES AND PAYMENT
Product prices are displayed on our website in the currency indicated at checkout.
Any applicable taxes, shipping costs or other charges will be shown where required before the customer completes the purchase.
You agree to provide accurate and complete billing and payment information.
SECTION 5 – SHIPPING AND DELIVERY
Shipping costs and estimated delivery times are displayed during checkout or described in our Shipping Policy.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, public holidays or other logistical disruptions.
Velora remains responsible for the goods until they are delivered to you or to a third party designated by you, in accordance with applicable consumer law.
Nothing in this section limits any rights that consumers have under applicable Spanish or European Union consumer protection law.
SECTION 6 – RETURNS, CANCELLATIONS AND REFUNDS
Returns, cancellations and refunds are handled in accordance with our Return and Refund Policy and applicable consumer protection legislation.
Customers in the European Union have statutory consumer rights, including, where applicable, the right to withdraw from a distance purchase within 14 days without giving a reason, subject to the exceptions provided by law.
Please consult our Return and Refund Policy for further information.
SECTION 7 – INTELLECTUAL PROPERTY
The content of this website, including our branding, text, graphics, designs and other original content belonging to Velora, may not be reproduced, distributed or commercially exploited without permission.
Third-party trademarks, brand names and product images remain the property of their respective owners.
SECTION 8 – THIRD-PARTY SERVICES AND LINKS
Our website may use or contain links to third-party services, payment providers, shipping providers or other websites.
We are not responsible for the content, availability or practices of independent third-party websites.
Customers should review the relevant terms and privacy policies before using third-party services.
SECTION 9 – SHOPIFY
Our online store is powered by Shopify, which provides the e-commerce technology that enables us to offer our products and Services online.
Purchases made through this store are transactions between the customer and Velora. Shopify is the technology provider and is not the seller of the products offered by Velora.
SECTION 10 – PRIVACY
Personal information collected through our website is processed in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR) where applicable.
Shopify and other service providers may process certain information as necessary to operate the online store and provide related services.
Please consult our Privacy Policy for further details.
SECTION 11 – ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, availability or other information.
We reserve the right to correct errors and update information. Any action affecting an existing consumer order will be handled in accordance with applicable law.
SECTION 12 – PROHIBITED USES
You may not use our website or Services for unlawful purposes, to infringe intellectual property rights, transmit malicious software, attempt unauthorized access to our systems, collect personal information unlawfully, commit fraud or interfere with the operation or security of the website.
SECTION 13 – LIABILITY
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms affects the statutory rights of consumers under Spanish or European Union law.
SECTION 14 – SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
SECTION 15 – CHANGES TO THESE TERMS
We may update these Terms of Service when necessary, including to reflect changes to our Services, business practices or legal requirements.
The current version will be made available on this website. Where required by applicable law, material changes will be communicated appropriately.
SECTION 16 – GOVERNING LAW
These Terms of Service are governed by the laws of Spain and applicable European Union law.
Nothing in these Terms limits any mandatory consumer rights or protections available to you under applicable law.
SECTION 17 – CONTACT INFORMATION
Questions regarding these Terms of Service can be sent to:
Velora
Website: styledbyvelora.com
Email: support@styledbyvelora.com
Country: Spain