Refund policy

RETURN & REFUND POLICY

We offer a 14-day return period. This means that you have 14 days after receiving your order to request a return.

RETURNS

To request a return, please contact us at support@styledbyvelora.com.

Items should be returned in their original condition, with original tags and packaging where applicable. You may inspect or try an item in the same way you would in a physical store. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the item.

Please do not send items back without first contacting us. Once your return request has been accepted, we will provide you with the return instructions and the applicable return address.

For returns made because you have changed your mind under the EU right of withdrawal, the customer is responsible for the direct cost of return shipping.

If an item is faulty, damaged, defective or incorrect, please contact us as soon as possible at support@styledbyvelora.com. Where applicable, we will cover the reasonable return shipping costs for faulty, damaged or incorrect items.

DAMAGES, DEFECTS & INCORRECT ITEMS

Please inspect your order when you receive it. If your item is defective, damaged, or you receive the wrong item, contact us as soon as possible at support@styledbyvelora.com so that we can review the issue and provide an appropriate solution.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain products may be excluded from the right of withdrawal where permitted by applicable law, including clearly personalized or made-to-order products and sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

Please contact us at support@styledbyvelora.com if you have questions about whether a specific item is eligible for return.

Nothing in this policy affects your statutory consumer rights.

EXCHANGES

We do not offer direct exchanges. The quickest way to obtain a different size or item is to return the original item in accordance with this policy and, once appropriate, place a new order for the desired item.

EUROPEAN UNION RIGHT OF WITHDRAWAL

If you are a consumer in the European Union, you generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without having to provide a reason, subject to the exceptions provided by applicable law.

To exercise your right of withdrawal, you must notify us within the applicable 14-day period by contacting us at support@styledbyvelora.com.

After notifying us of your withdrawal, the goods must be returned in accordance with the applicable legal timeframe and the return instructions provided.

REFUNDS

Once we receive and inspect your return, we will notify you regarding your refund.

Where the EU statutory right of withdrawal applies, we will refund the payments received from you, including the cost of standard delivery for the original order. Any additional delivery costs resulting from your choice of a delivery method more expensive than our standard delivery option will not be refunded.

Refunds will be made to your original payment method. We may withhold the refund until we have received the returned goods or you provide evidence that the goods have been sent back, where permitted by applicable law.

Your bank or payment provider may require additional time to process and display the refund.

For any questions regarding returns or refunds, please contact us at:

support@styledbyvelora.com