Shipping policy

SHIPPING POLICY

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed. Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive shipping confirmation and tracking information when available.

Shipping Destinations

Velora currently ships to selected destinations within Spain and other European countries available at checkout.

If your country or delivery address is not available at checkout, we are currently unable to ship the order to that destination.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase. The cost may vary depending on the destination, package and shipping method available.

Estimated Delivery Times

Estimated delivery times are provided at checkout where available. Delivery estimates begin after an order has been processed and shipped.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, such as carrier delays, public holidays or other logistical disruptions.

Unless a different delivery timeframe has been agreed with you, orders will be delivered in accordance with applicable consumer law.

Tracking

When tracking is available for your shipment, the tracking information will be provided after your order has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your delivery information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

Lost or Damaged Packages

Velora remains responsible for the goods until they are delivered to you or to a third party designated by you, in accordance with applicable consumer law.

If your package arrives damaged, is lost in transit, does not arrive within the expected timeframe, or you experience another delivery issue, please contact us at support@styledbyvelora.com so that we can investigate the issue with the shipping provider and provide an appropriate solution.

Returns

Shipping related to returns is handled according to our Return and Refund Policy. Please review our Return and Refund Policy before returning an item.

Contact

For questions regarding shipping or your order, please contact:

Velora
Email: support@styledbyvelora.com
Website: styledbyvelora.com